Maintenance and technical support system
It is a program that helps you meet the needs and expectations of customers
By providing high quality service that results in customer satisfaction
System
Maintenance and technical support
It is a program that helps you meet the needs and expectations of customers
By providing high quality service that results in customer satisfaction,
And also to evaluate the performance of employees on the extent of customer service and satisfaction
About the aftermarket product.
client
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user
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project
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branch around the world
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The most important features:
- Enabling institutions to identify the level of customer knowledge of the products they offer, by following up on job orders and evaluation forms after each visit.
- – Customer registration before purchase or discussion.
Maintenance and technical support system tasks :
- Registration of work orders.
- Make a daily distribution for delegates
- Fault logging screen or technicians.
- Accomplishing work orders for delegates.
- Recording maintenance contracts data
- Print the work order.
- Recording daily collections on the system.
- Registration of the regions tree for clients.
- Follow up the debts (installments) of customers.
- Recording customer visits.
- Analytical reports for (total collections – operations according to each region – number of customers – maintenance visits, follow-up on installments)
- Recording the result of the visit. 23
